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Shipping & Returns

Shipping

We will do our best to get your order sent out within 2 working days from your order. After that, shipping times can vary but should usually be as follows:

United Kingdom 2-3 working days
Europe 3-5 working days
Rest of World 5-7 working days


Please remember that these shipping times are estimates and are based on the Royal Mail's guidance. If you still haven't received your order after 2 weeks, please get in touch and we'll see if we can work out what might have happened.

If you need your order to arrive urgently, get in touch and let us know and we'll try our best to make it happen.

 

Returns

You got your order, but you've decided you'd like to return it. No problem! All you need to do is send it back in new condition within 30 days of delivery (we ask that you cover the return postage).

When it arrives at Stonewall Towers, we'll process it and then offer you the choice of a refund or replacement. If you'd like a refund, we'll send it through within 30 days of receipt, to whichever payment type you used on the order. Charitable donations made with an order can't be refunded.

To return your order:

  1. Package it up all snug and secure so it doesn't get damaged in transit.
  2. Email us to let us know why you're sending it back and to tell us whether you'd like something else or just a refund (it's useful if you can include a note with the package too).
  3. Send it to: Returns, Stonewall, Tower Building, York Road, London SE1 7NX.

 

Damaged or Defective Merchandise

So you've received your order. Yay!

But it's damaged or defective. Boo!

Sorry about that! We want to get it sorted out right away so please return it as soon as possible and we'll make it right. If you choose a refund instead of a replacement, we'll get it processed within 30 days.

To return your item:

  1. Package it up securely.
  2. Email us at to let us know why you're sending it back and to tell us whether you'd like something else or just a refund (it's useful if you can include a note with the package too).
  3. Send it to: Returns, Stonewall, Tower Building, York Road, London SE1 7NX.