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Shipping & Returns

Shipping

Place your orders by December 17th to ensure fulfillment before the holidays; orders placed after this date will be processed starting 2nd Jan.
Happy Holidays, everyone 🎄

 

We will do our best to get your order despatched the working day after receiving it. After that, shipping times can vary but should usually be as follows:

United Kingdom 3-4 working days (standard, untracked)
1 working day (express, tracked)


Please remember that these shipping times are estimates and are based on the Royal Mail's guidance. If you still haven't received your order after 2 weeks, please get in touch and we'll see if we can work out what might have happened.

 

Why do you no longer ship internationally?

Unfortunately we are no longer able to offer international shipping via our Shopify store, due to factors outside of our control (i.e., rising costs, parcels being lost, and customs issues). We thank you for your understanding and continued support. However, if you do wish to place a large international order, please contact us at tshirt@stonewall.org.uk with full details and we will provide a custom quote for shipping.

 

If you need your order to arrive urgently, get in touch and let us know and we'll try our best to make it happen.

 

Returns

You got your order, but you've decided you'd like to return it. No problem! All you need to do is send it back in new condition within 30 days of delivery (we ask that you cover the return postage).

When it arrives, we'll process it and then offer you the choice of a refund or replacement. If you'd like a refund, we'll send it through within 30 days of receipt, to whichever payment type you used on the order. Charitable donations made with an order can't be refunded.

To return your order:

  1. Package it up all snug and secure so it doesn't get damaged in transit.
  2. Email us to let us know why you're sending it back and to tell us whether you'd like something else or just a refund (it's useful if you can include a note with the package too).
  3. Send it to: Stonewall Returns, Red Box, Unit E3, Brooklands Close, Sunbury. TW16 7EB, Please include a copy of the Original Packing Slip.

 

Damaged or Defective Merchandise

So you've received your order. Yay!

But it's damaged or defective. Boo!

Sorry about that! We want to get it sorted out right away so please return it as soon as possible and we'll make it right. If you choose a refund instead of a replacement, we'll get it processed within 30 days.

To return your item:

  1. Package it up securely.
  2. Email us at to let us know why you're sending it back and to tell us whether you'd like something else or just a refund (it's useful if you can include a note with the package too).
  3. Send it to: Stonewall Returns, Red Box, Unit E3, Brooklands Close, Sunbury. TW16 7EB, Please include a copy of the Original Packing Slip.